RESOURCES

Using Pendo to communicate, retain and grow during uncertain times

Pendo COVID-19 Resources

Because what’s happening in the world is unprecedented, there’s no set of best practices to lead us through. Instead, we need to chart this course together. That’s why we’re bringing together some of the best ideas, tips, and resources into one hub. It’s where we can share with and learn from one another just how to provide our customers with the value and experiences that led them to buy in the first place.

What other resources would you like to see here? Would you like to share something you have learned? Did we overlook a must-know practice? Tell us! We’ll continue to update this page with new content.

How Nelnet’s EdTech platform scaled communication and onboarding in a crisis

Netnet used in-app guides to take the information that lives on the help site and deliver it to users contextually, while they’re performing tasks in NBS products. For busy teachers, that eliminates the friction of having to pause what they’re doing to track down information from an external website.

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How to Use Guides to Communicate in Crisis

From providing coronavirus-related updates and promoting timely webinars to nimbly scaling up their onboarding processes, here’s how Pendo helped customers execute new strategies in record time.

Solving New Challenges with Pendo

If you’re like many companies, “product” is becoming a team sport. Here are some use cases for teams outside of product management:

SALES ENGINEERING

Retention at Pendo: Sales

Retain (and even grow) customers during uncertain times.

When customer demand skyrockets (often unexpectedly), automated onboarding can help you scale.

Meeting revenue goals is more important than ever during uncertain times. Explore how to convert trial customers to paid, faster.

Many companies are launching new features to help their customers during the health crisis. Here’s how to get them into users' hands faster.

If your customers are, like many of us, declaring “email bankruptcy,” then communicating inside your product is essential. Here’s what you need to know.