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Product Teams How to create a digital employee experience that fuels a better customer experience

As more companies pursue digital transformation, these efforts require a critical look at the internal processes and tools employees rely on every day. When employees feel empowered by (and are highly engaged with) their tech stack, it translates to better service and support for customers. That being said, many organizations struggle to maximize the value... Read more »

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Customer Teams 5 ways to use in-app messaging for cross-selling and upselling

With the notion that it’s more efficient to retain an existing customer than to acquire a new one looming, many companies are looking inward to focus on their current customer base. This means both ensuring you’re supporting customers in ways that drive long-term retention and taking opportunities to provide them with even more value from... Read more »

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Using Pendo How Coursera is scaling its edtech platform as learning shifts online

It’s an unprecedented time in many ways, and that’s especially true of the need for and use of e-learning platforms like Coursera.  Edtech usage spiked in the spring as schools and college campuses closed down due to COVID-19, and similar spikes are registering as the new school year and the fall semester ramp up, both... Read more »

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Pendo Community eLearning software usage peaks at 167% as a result of COVID-19

This blog post is part of a broader series analyzing the impact the COVID-19 crisis is having on software product usage across 40+ industries and sub-industries. For additional insights and analysis from our data science team, check out our previous posts in the series. When schools closed their doors in March, elected officials, administrators and... Read more »

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