Four ways successful customer success and product management teams reduce churn
What’s the biggest factor in whether or not your product is meeting your customers’ needs? For your customers to be successful, your customer success and product teams need to have a strong partnership with the shared goal of reducing churn.
Join Hannah Chaplin, director of product management at Pendo, and Beth Greenberg, manager of customer success at Pendo, to learn:
- How to gather and analyze customer usage data to enrich the customer experience
- Why customer feedback is critical to the customer journey
- How to effectively build in-app onboarding across departments
- Best practices for using NPS to allow unhappy customers to self-identify