Fighting churn together: How product and customer success teams should collaborate
Retaining customers has never been more important. Making sure they realize value is the key to retention – but how do you make sure it happens?
The secret sauce is your product. Doing more in-app to help customers find value fast and arming CSMs with product usage insights.
Join us for a chat with Abby Hammer, chief product officer at ChurnZero, and Marcus Andrews, sr. director of product marketing at Pendo. Together we’ll discuss how to:
- Deliver an in-app experience that drives retention
- Collect and analyze product insights
- Build a predictive feedback loop between product and customer success teams