Fighting churn together: How product and customer success teams should collaborate

Retaining customers has never been more important. Making sure they realize value is the key to retention and preventing customer churn – but how do you make sure it happens?

The secret sauce is your product. Doing more in-app to help customers find value fast and arming CSMs with product usage insights.

Join us for a chat with Abby Hammer, chief product officer at ChurnZero, and Marcus Andrews, sr. director of product marketing at Pendo. Together we’ll discuss how to:

• Deliver an in-app experience that drives retention
• Collect and analyze product insights
• Build a predictive feedback loop between product and customer success teams