Now is the Time to Invest in Customer Experience

The last three months have challenged companies in ways many of us never anticipated. Forward-thinking companies in the most deeply impacted industries are using this time to focus inward, re-prioritizing investments in their product, adjusting to shifts in user behavior, and deepening engagement with their customers — all with an eye toward accelerating out of this downturn.

Watch this virtual event led by Todd Olson, CEO at Pendo and Emmanuelle Skala, SVP of CS at Toast. Throughout this conversation, Todd and Emmanuelle will discuss how Toast has navigated changes brought about by the COVID crisis. They explore why Toast chose to deepen their investments in product- and customer experience and how they’re adapting to the “new normal.”