Guiding the customer journey in-app: A practical playbook for CS teams
As companies scale, it can be difficult to deliver a consistent and high quality experience for customers. How do you ensure all customers are onboarded properly? What about account growth? And how do you go from being human led, to letting your product do the heavy lifting for you?
In this webinar, Pendo’s Beth Greenberg, customer success leader, and Hannah Chaplin, product marketing principal, will walk through how to use in-app messaging to support customers along each step of their journey with your product.
You’ll learn how to:
- Map out your customer journey and recognize where in-app guides can enhance the experience
- Free up your customer success teams so they can focus on high value interactions with customers
- Use guide metrics to understand how you can continuously improve your in-app messaging strategy