Digital Business Continuity: Using technology to rapidly adapt customer experience

What happens when your product or app suddenly switches from a “nice-to-have” to a “must have?” With the advent of COVID-19, businesses are having to rapidly adapt and find new ways to operate and maintain customer engagement. Traditional routes of interaction are now being driven almost entirely through digital channels.

During this interactive webinar, we explore how to best prepare your business for the changes ahead and evaluate the role of technology in helping to deliver rapid business continuity and transformation.

You’ll learn:

• What to consider when rapidly onboarding large volumes of customers into a digital experience
• How to deliver tailored communications proactively in an ever-evolving situation
• Ways to deflect issues, reduce support requirements, and minimise response time
• How to maintain customer confidence and avoid churn
• The steps to create a frictionless digital experience through your complete technology stack