Question 1

How does Pendo pricing work?

Accepted Answer

Pendo pricing combines two things: the number of Monthly Active Users (MAUs) you track and the functionality you choose as part of your plan. As you add more MAUs, your overall price increases, but the cost per MAU goes down.

This model makes it simple to start small and expand as your needs grow. You only pay for the scale and functionality that create value for your business, and you can add more at any time. Our focus is helping you grow adoption and realize greater value from Pendo, so our priorities remain directly tied to the outcomes that matter most to you.

Question 2

What is a Monthly Active User in Pendo?

Accepted Answer

Monthly active users (MAUs) are the number of unique visitors who were active in your app over the last 30 calendar days. In general, a unique visitor is counted as an active user if they engage with your app(s) at least once within a specified time period.

Question 3

Does the number of applications I have, or the number of sessions I have affect my pricing with Pendo?

Accepted Answer

No. Pendo pricing is based on Monthly Active Users (MAUs), not the number of applications you track or the number of sessions a user has. You can use Pendo across multiple applications at no additional cost per application. In fact, adding more applications gives you richer insights and a more complete view of your users.

Question 4

Does Pendo offer discounts?

Accepted Answer

Volume and bundle discounts are already built into our pricing. We can also tailor additional options to your specific business needs. Your Pendo representative can guide you through the best fit.

Question 5

Does Pendo offer a free trial?

Accepted Answer

Yes. We offer a 30-day free trial of the full Pendo platform. Because Pendo is an extensive solution, we recommend starting with the areas most relevant to your goals, then expanding from there.

If you’re already a customer and want to try additional functionality, reach out. We’re happy to set up trial access so you can explore new features when the timing is right for your team.

Question 6

How is the Pendo free trial different from Pendo Free, and how do I choose?

Accepted Answer

Pendo Free is our free-forever version that helps teams get started with improving their software experience. It includes product analytics, in-app guides, Pendo-branded roadmaps, and Pendo-branded NPS surveys, and supports unlimited web and mobile app keys for up to 500 monthly active users (MAUs). It’s a great way to explore core functionality and see the power of Pendo in action.

The 30-day free trial gives you access to the entire platform – analytics, in-app guides, feedback, journey orchestration, and more – so you can experience everything before choosing the plan that fits your needs. If you want the full picture of what Pendo can do, the trial is the best place to start.

Question 7

Can I customize a Pendo plan?

Accepted Answer

Our bundles are designed to deliver the most value by combining capabilities that work best together. That said, we know every business is different and plans can be customized based on your business needs. Talk to a rep for more information.

Question 8

What integrations does Pendo support?

Accepted Answer

Pendo connects with more than 85 tools across CRM, support, marketing automation, collaboration, and analytics platforms. For the complete list, visit the Pendo integrations page.

Question 9

What happens if I exceed my Pendo plan limits?

Accepted Answer

If you’re on a paid plan, exceeding your MAU limit won’t disrupt your Pendo experience. Your functionality will continue to run without interruption. Your Pendo account representative will reach out to understand whether the increase is due to expected growth that may require a contract adjustment, or if it’s a configuration issue we can help resolve.

If you’re on Pendo Free, exceeding the MAU limit means you won’t be able to create new guides, NPS surveys, or segments until you upgrade to a paid plan.

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