Customer education at scale: using data to drive adoption and increase user happiness
A crisis causes systems and processes to be tested in new ways, and COVID-19 has had an outsized impact on healthcare systems and the technology platforms that power them. Users need to quickly learn new processes and systems even when call centers are backed up and in-person training is no longer an option.
Watch this webinar and learn how Bobbie Brookins, Marketing Manager at Patientco, used Pendo analytics and guides to communicate with customers at scale. Find out how she and the Patientco team launched tools to address their evolving customer needs, and helped customers discover and apply current features in new ways.