Question 1

Qu'est-ce que Pendo Listen ?

Accepted Answer

Pendo Listen is a suite of features to help product teams centralize the entire product discovery process, from gathering customer feedback to prioritizing and planning features. Pendo Listen tackles the challenge of making product decisions with reliable data across feedback, validation, and roadmapping.

Question 2

Comment la solution Pendo Listen exploite-t-elle l'IA ?

Accepted Answer

Pendo Listen offers AI-powered features to help you gain deeper insights from your qualitative data. This includes automatic summarization of feedback, surfacing key trends, and flagging duplicate ideas. If your organization is unable to leverage AI, you can still gain efficiencies in your workflows thanks to Listen’s automation capabilities.

Question 3

Comment s'intègre Pendo Listen aux autres outils ?

Accepted Answer

Pendo Listen integrates with tools like Salesforce and Zendesk to bring external feedback into one central place. It also connects with Jira to streamline collaboration with engineering teams. More integrations coming soon — including collaboration tools like Gong, Slack, Azure DevOps, and Microsoft Teams, and support tools like Intercom.

Question 4

Que puis-je accomplir avec Pendo Listen ?

Accepted Answer

1. Capture and organize feedback:

Consolidate feedback from various sources like in-product polls, NPS, and third-party tools like Zendesk.

2. Understand user needs with AI-powered analysis:

Organize feedback using labels and product areas for easy filtering and analysis.
Uncover hidden trends and user pain points to gain a deeper understanding of their needs.
Transform raw feedback into concrete product ideas.

3. Validate ideas before you build:

Test your ideas with real users to gather user preferences and ensure strong product-market fit.

4. Craft a clear product roadmap:

Translate validated ideas into a development plan and sync with tools like Jira.
Create and manage product roadmaps, visualizing features and their release timelines.
Foster clear communication between product teams, stakeholders, and ultimately, your users.

Prenez de meilleures décisions grâce à l'outil d'analyse produit de Pendo
Développez ce qui est important. Laissez tomber ce qui ne l'est pas.

Centralisez et priorisez le feedback

Validez les idées de produits

Créez des roadmaps fondées sur des données

Centralisez et priorisez le feedback

Validez les idées de produits

Créez des roadmaps fondées sur des données

Vous voulez voir Pendo Product Analytics en action ?

Vous voulez voir Pendo Listen en action ?

En savoir plus sur Pendo Listen

Faites parler les commentaires avec l'agent Feedback de Pendo Listen

Pendo Listen vs tous les autres : pourquoi la solution VOC de Pendo l'emporte à chaque fois

How we used idea tests to validate Listen’s idea portal

Pendo on Pendo: How we launched our ideas portal with Listen

Présentation de Pendo Listen : comment nous transformons les commentaires des clients en actions

Comment les chefs de projet peuvent contribuer à créer une culture de découverte de produit axée sur les données

How Pendo Listen helps product design teams become more customer-centric

Fabriqué à Raleigh, Caroline du Nord, par des passionnés