GAIN ACTIONABLE INSIGHT INTO CUSTOMER SENTIMENT
Get more responses
Users are 20% more likely to respond to NPS surveys delivered in-app. Get more relevant feedback since it's in the product, and then provide an email backup to users who didn’t respond within their 14-day window.
Identify trends
Identify user behaviors and areas of your product that are impacting your NPS. You can also filter responses by role, company size, or any other demographic metadata to assess NPS by user segment.
Engage promoters
After you publish your NPS guide, close the loop with open-ended follow-up to the specific numerical score. Use guides to ask promoters to publicly review and recommend your product and reduce churn by providing support to detractors.
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“We have an in-app NPS survey that we run with Pendo. During [an] incident, we saw a twenty-percent jump in our NPS scores, and I can only think that it was in part due to having those notifications in the product.”
Jennifer Sand | VP of Product Management
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How customers use NPS
Un seul guide : c'est ce qui aura permis à CINC d'augmenter la note de son application mobile de 3,3 à 4,7.
1.5 points
Improve App Store ratings
Le lancement des guides dans l'application mobile Cartegraph a entraîné une augmentation de 62 % de l'adoption mobile en six mois.
62 %
Drive feature adoption
Vous voulez voir la plateforme en action ?
Pendo Free includes NPS, product analytics, in-app guides, and Roadmaps.
Commencer
Explore the product on your own with a self-guided tour.
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